Full Disclosure – I am a RESNET Board and Quality Assurance Committee Member
For several years now I’ve listened to and watched as numerous parties have complained that no one is ever taken to task by RESNET. That’s not ever been true, but the public perception of that was definite. The discipline undertaken by RESNET has been largely behind the scenes and out of the public eye. Recently however, there has been a change in process that has made this far less true. It is now possible to view HERS Providers that are either under suspension or revocation. This new level of transparency bodes well for the future.
Though it remains true that while cases are being adjudicated, they are still private. Once decisions are made, those decisions are made public when a punitive measure is adopted. Obviously, when no action is taken, there is no reason to make decisions public. I can attest from my work on the Quality Assurance Committee that a great deal of attention is being paid to these issues and that positive modifications to the process are ongoing. It is always a balancing act to address the need to protect the industry with due process for those who find themselves the focus of attention of the organization.
Primarily, I’m pleased to see that we are achieving greater transparency around the work of the organization. That is my personal objective as a member of the board, to drive transparency to the greatest possible degree.