What’s in a job title?
Most offices have support staff and EnergyLogic is no different. Our scheduling staff is busy behind the scenes working with field staff and clients to make sure everything goes as smoothly as possible, regularly performing a few minor miracles.
Anyone who has ever spent ten minutes in the scheduling office knows that the work they do goes well beyond scheduling. When you call a doctor’s office to set up an appointment, the clerk will look for an opening and plug you into a time slot that works for you. THAT is a scheduler. While no job title can do complete justice to one’s work, EnergyLogic decided that our scheduling staff deserved a title that better defines their job and skills.
Scheduling ratings and audits requires a complex knowledge of the field work and clients, exceptional mental dexterity and attention to detail, superior analytical ability and, through it all, excellent customer service skills. After much debate, discussion, and surveys, “Scheduling” is now known as, “Logistics/Customer Support” (although CEO Steve Byers aptly labeled their office door, “The Magicians”).
Job duties haven’t changed and they aren’t offended when referred to as “scheduling,” but officially, their titles have changed to reflect the complexity of the work performed.
So, what’s in a title? Acknowledgement of a job done well.