Access to homes for on-site QA is challenging, costly, and difficult to schedule with low volume raters. EnergyLogic is piloting a quality assurance program using video conferencing. No, no, no, we don’t get to use the quad-copter mini camera drone I got for Christmas last year, darn it…
Limited accessibility requires careful planning and often means there is less room for random selection and “credible discovery” in the QA process. Compounding the issue of accessibility is that low volume raters often don’t have a provider in their area. In this case, the provider often times has to schedule QA with the rater weeks in advance in order to accommodate travel schedules and access to a home.
While EnergyLogic still performs site QA to meet our RESNET obligation for every rater, we are piloting a quality assurance program using video conferencing. This pilot goes beyond the RESNET minimums and annual on-site QA. It does not replace those requirements. However, we would like to see if random video conferencing of a rater on-site would help strengthen our quality assurance program. We hope it will strengthen the argument that in some circumstances, remote video conferencing may actually be more in-line with RESNET’s intent of random QA selection.
So what’s next? Well, we need a few candidates to help try this out. Are you interested? Here’s what we’re looking for.
Pilot Candidates & QA Delegates
Ideally we are looking for a handful of folks in each of the categories below. All candidates in this initial phase must have 4G cell coverage in their area and access to a smart phone and/or tablet. However if you fit into either of the circumstances below and are willing to rent a satellite internet setup, we are willing to consider this as an alternative.
- Mid to high volume (100 + ratings/year ) with blind QA where the rater is willing to redo a rating that was already submitted
- Low to mid volume (1 to 100 ratings/year) with a friendly competitor in the area who can qualify as a QAD delegate (active with over 25 ratings experience)
- The delegate could do the site QA and we would use live video conferencing to guide the delegate
- Low volume (less than 25 ratings) with no delegate candidates in their area
In cases where a QA delegate is on site for the event, EnergyLogic may consider using the delegate’s visit as meeting the annual site QA requirements and will determine this on a case by case basis. If you meet any of the criteria above and are interesting in volunteering in this pilot, please email firstname.lastname@example.org
Help us Create Change and Stay Ahead of the Curve
Sometimes you have to experiment and learn from experience before an idea has earned credibility. Remote video QA is one of those ideas that has been thrown around, but never earned credibility to be implemented in the RESNET Standard. Experiences from this pilot will be presented to RESNET Staff and committee members to help earn this credibility.
Contact email@example.com for more info, or call Glenn Pease directly at 970-980-5919.